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Heavy Drop Support

Welcome to the official support page for Heavy Drop. If you are experiencing any issues with the game, have questions about in-app purchases or pack tokens, or need assistance with your data or scores, we are here to help.

How We Can Help

• Gameplay & Bug Reports: Assistance with unexpected glitches, crashes, or gameplay questions.
• In-App Purchases & Store Issues: Help with pack purchases, transaction verification, or store connectivity.
• Pack Tokens & Level Packs: Questions regarding token unlocks and downloading optional level packs.
• Leaderboards & Privacy: Inquiries about optional public leaderboard entries, scores, or requests to remove your stored leaderboard data.

Contact Support

To contact customer support, please send an email describing the issue, including your device model and operating system version if relevant:

Additional Resources

• How to Play Guide — Comprehensive overview of game rules, controls, scoring, and lives.
• Privacy Policy — Details on our data practices, ad consent, and privacy commitments.
• Heavy Drop Friends Testing Group — Community discussion and testing updates.